Key Responsibilities:

- Respond to customer inquiries via phone, email, chat, or social media

- Resolve customer complaints in a timely and professional manner

- Provide accurate information about products and services

- Maintain customer records and update databases

- Escalate complex issues to the appropriate department when necessary

- Follow up with customers to ensure resolution and satisfaction

- Handle customer feedback and suggest improvements

- Meet performance targets such as response time and customer satisfaction

Required Skills & Qualifications:

- Strong communication and interpersonal skills

- Positive problem-solving abilities

- Patience and empathy when dealing with customers

- Basic computer knowledge and familiarity with CRM systems

- Ability to multitask and work under pressure

- High school diploma or bachelor’s degree (preferred)

Pay: ₹10,553.06 - ₹25,000.00 per month

Benefits

- Cell phone reimbursement

- Provident Fund

Work Location: In person

📌 Customer Support Executive (CSE) (Gota)
🏢 Lisco System
📍 Gota