Aachho – Company & Role Summary

Company

- Contemporary ethnic fashion brand inspired by Rajasthan’s royal heritage.
- Offers handcrafted apparel featuring traditional prints and modern designs.
- Focuses on preserving Indian craftsmanship while catering to contemporary customers.

Role: Customer Support Executive (Jaipur | On-site)

Key Responsibilities

- Handle customer queries via phone, email, chat, and social media.
- Assist with orders, shipping, returns, exchanges, and product queries.
- Resolve customer issues and maintain high satisfaction levels.
- Monitor feedback and escalate complex concerns.
- Maintain customer interaction records and follow SOPs.
- Collaborate with Operations and Sales teams to improve CX.

Required Skills & Qualifications:




- Strong customer service, satisfaction, and online support skills.
- Basic technical support and CRM/ticketing system knowledge.
- Excellent English and Hindi communication.
- Calm, empathetic, and solution-oriented approach.
- Bachelor’s degree or equivalent customer-facing experience.
- Retail, e-commerce, or fashion support experience is an advantage.

In short: A customer-facing role focused on multichannel support, issue resolution, customer satisfaction, and coordination with internal teams.

📌 Customer Support Executive (Jaipur)
🏢 Aachho
📍 Jaipur