- Customer Interaction:
- Respond promptly to customer inquiries via phone, email, chat, or social media.

- Provide accurate, valid, and complete information by using the right methods and tools.

- Issue Resolution:

- Identify and assess customers’ needs to achieve satisfaction.

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.

- Escalate unresolved issues to the appropriate internal teams.

- Product Knowledge:

- Maintain a thorough understanding of the company’s products or services.

- Keep up-to-date with product changes, current features, and service updates.

- Documentation and Reporting:

- Record customer interactions, process accounts, and file documents.

- Generate and provide reports on customer interactions, inquiries, complaints, and feedback.

- Collaboration:

- Work closely with other team members and departments (e.g., technical support, sales, and product development) to resolve issues.

- Share insights and feedback from customers to help improve products and services.

- Skills and Competencies

- Communication Skills: Excellent verbal and written communication skills.





- Problem-Solving Skills: Ability to identify issues, think critically, and provide solutions.

- Empathy: Ability to understand and empathize with customer concerns and emotions.

- Patience: Maintain composure and patience when dealing with difficult customers or complex issues.

- Technical Proficiency: Familiarity with CRM software, ticketing systems, and basic technical troubleshooting.

- Education : Any Graduation

Requirements

All of the resources hired on WAHA should have below system prerequisites :

- Core i5 gen 7 or above

- 8GB RAM
- genuine windows 10 or 11 with latest service pack; fixes/patch management to be carried out by partner on these endpoints at regular intervals (virus definition updates, windows updates as the examples)

- Camera availability is must

- >=40Mbps internet connection (broadband connection is most preferred and mobile hotspot is not allowed)

- Genuine/Full version of Endpoint protection on the system

- Compatible USB headsets for WFH users

- UPS is mandatory

- EDR installation is a must

📌 Customer Support -Ecommerce (Hyderabad)
🏢 Teleperformance
📍 Hyderabad