Company Description Akums Drugs & Pharmaceuticals Ltd. is a leading India-focused pharmaceutical Contract Development and Manufacturing Organization (CDMO), offering a wide range of formulations across multiple therapeutic areas. The company partners with top domestic and global pharmaceutical brands and operates 12 advanced facilities producing oral solids, liquids, sterile injectables, hormonal therapies, and more.

Its portfolio also includes personal care, ayurvedic products, nutraceuticals, and animal healthcare solutions. Akums has expanded into API manufacturing, strengthening its integrated capabilities. The organization is driven by innovation, quality, and long-term trust as it contributes to the future of healthcare.

Role Description The Customer Support Engineer will provide remote technical assistance to clients using Akums’ products and solutions in a part-time capacity. Day-to-day responsibilities include responding to customer inquiries, diagnosing and troubleshooting technical issues, and guiding users through solutions via phone, email, and online platforms.

The role involves documenting support cases, escalating complex issues to appropriate technical teams, and following up to ensure timely resolution and customer satisfaction.

The Customer Support





Engineer will collaborate with cross-functional teams to share recurring issues and contribute to process improvements and support documentation. This is a remote role that requires effective self-management, clear communication, and a customer-centric approach.

Qualifications

- Candidates should possess strong Customer Support and Communication skills to handle inquiries and provide clear, professional assistance.
- Candidates should possess Troubleshooting and Technical Support skills to diagnose issues, implement solutions, and guide users through technical steps.
- Candidates should possess Field Service experience or familiarity to understand on-site operational challenges and coordinate remote support effectively.
- Relevant experience in pharmaceutical, healthcare, or manufacturing environments is beneficial.
- Ability to work independently in a remote, part time setting with strong time management and organization skills.
- Proficiency with ticketing systems, CRM tools, and common communication platforms is an advantage.
- Diploma or degree in engineering, information technology, life sciences, or a related field preferred.

📌 Customer Support Engineer (Mumbai)
🏢 Akums Drugsu0026 Pharmaceuticals
📍 Mumbai