Customer Support Associate (Gurugram)

Customer Support Associate (Gurugram)

24 Sep
|
Great Lakes Cheese
|
Gurugram

24 Sep

Great Lakes Cheese

Gurugram

Role Overview

We are looking for a Customer Support Associate with strong communication skills who can professionally handle customer queries via calls and chats.

Key Responsibilities

● Resolve customer queries professionally across calls and chat portals.

● Support customer lifecycle management and resolve grievances

● Maintain customer records using CRM tools and Excel

● Coordinate with internal teams including logistics, warehouse, operations, and finance

● Ensure timely customer support and follow-ups

Ideal Candidate Profile

● Good verbal and written communication skills

● Working knowledge of MS Excel

● Customer-first attitude with robust problem-solving skills

● Organised and detail-oriented, with empathy toward customer concerns

● Proactive and dependable team player

● Prior experience with a D2C brand or customer support is a plus

Pay: ₹15,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Customer Support Associate (Gurugram)
🏢 Great Lakes Cheese
📍 Gurugram

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