Role & responsibilities

- Handle inbound and outbound calls professionally.

- Communicate clearly and courteously with students and parents.

- Guide and assist students through processes (calls/chat/support tools).

- Maintain and update data records accurately.

- Prepare daily and weekly reports.

- Use MS Excel for basic data management (filters, formatting, tracking sheets, etc.).

- Assist in scheduling, coordination, and administrative tasks.

- Support day-to-day operational activities to ensure smooth workflow.

- Escalate issues to the management team when necessary.

- Provide basic technical support (login assistance, form updates, minor troubleshooting).

Preferred candidate profile

- Minimum of 0-2 years of experience in customer service.

- Solid communication skills (verbal and written).

- Good command over MS Excel and basic computer operations.

- Ability to handle multiple tasks with attention to detail.

- Pleasant personality and customer-centric approach.

- Basic technical understanding is a plus.

Interested candidates can also share their updated resumes at [email protected] with the subject line Application for Believers Destination- POSITION" or apply via LinkedIn.

📌 Customer Support Associate (Noida)
🏢 Believers Destination
📍 Noida