We are looking for a Customer Support Telecaller to handle customer calls related to after-sales service for electronics and home appliances.
Key Responsibilities
- Attend incoming customer service calls
- Make outbound calls for service follow-ups
- Register customer complaints and service requests
- Collect correct customer, product and complaint details
- Inform customers about service status and next steps
- Follow up with customers after technician visits
- Confirm whether service issues have been resolved
- Update call remarks and complaint status in the system
- Handle customer queries professionally and politely
- Escalate unresolved complaints to the concerned service team
Candidate Profile
- Good communication skills in Hindi and English
- Comfortable handling a high volume of customer calls
- Basic computer knowledge and good typing skills
- Patient and professional while speaking with customers
- Positive listening and follow-up skills
- Experience in customer support or telecalling preferred