Customer Support | Customer Experience | Tele caller | Voice Process | Outbound calls
Experience: 6 months -2 years of experience handling customers over calls. Location: Gurugram (Hybrid — initial 1-2 months will be completely office-based)
At
Trential , we're building the infrastructure that makes identity as fluid and trusted as money. From degrees to driver's licenses, we enable credentials to move securely, instantly, and globally - just like swipe of a VISA card.
What you'll do: We're looking for someone with a strong mindset who can manage end-to-end customer interactions over calls (Outbound & Inbound).
Guide customers through processes, resolve queries, and ensure closure Ensure a consistently high customer satisfaction experience (CSAT) Coordinate with candidates, institutions,
and past employers to gather required information Maintain accurate records of customer interactions Track cases, ensure timely follow-ups, and prevent delays Identify discrepancies and resolve or escalate issues proactively Ensure strict adherence to company policies, data security, and compliance standards Analyze customer feedback and suggest actionable improvement .
What we're looking for: 6 months - 2 years of experience in Customer Support / Outbound process / Voice Process. Solid experience in handling customers through calls. High attention to detail and ability to manage process-driven work Strong communication, ownership, and problem-solving skills Experience in high-volume or process-driven environments