Job Summary

Title: Customer Success Manager (Retention and Growth)

Location: Remote

City: Gurugram

Working Hours: 3.30 AM to 12:30 PM (IST)

What You ll Do

Birdeye is looking for experienced Customer Success Managers to manage and grow our Small Business Accounts client base. As a Customer Success Manager, you will use a combination of tools to help get new Birdeye users started, learn about their business and online reputation needs, and ensure that they know how to use Birdeye to their maximum benefit. Their successes will feel like yours.

You are empathetic to their specific business processes, and can craft communication and education tailored to each this includes account onboarding, training, management, retention and renewal. You possess high positive energy and love to work with customers and make them successful. You are an expert in social media and possess strong verbal and written communication skills.

You are a diligent worker, technically savvy, a problem solver, and do whatever it takes to deliver value to businesses. You must be able to clearly understand business needs and articulate Birdeye value proposition. You will make it your priority to positively impact and manage the customer s overall experience with Birdeye.

We ll rely on you to listen to our business customers and use your expertise, creativity, and passion to meet their needs and remind them that behind our awesome product are amazing people like you who are the voice of Birdeye!

Requirements





- Bachelor s degree in science, mathematics, business, technology, engineering or equivalent experience

- 3+ years experience in qualified services or B2B Customer Success, preferably in SaaS

- Proven ability in organization, project management, time management, and communication skills

- Basic understanding of CX/SEM/SEO/advertising/social media

- Technical experience or aptitude in working with SaaS platform configuration and troubleshooting

- Experience with online subscription / SaaS products is a must

- Energetic personality you love working with customers, result-oriented and are customer obsessed

- Enthusiasm for troubleshooting issues; excited to learn and use new products/features

- Ability to quickly grasp and concisely explain technological and business concepts

- Proven track record in managing Small Business customer relationships and delivering results

- Ability to stay calm and manage clients even under adverse conditions

- Diligence and organization in follow-up processes document all calls/customer interactions in CRM (Salesforce)

Nice to have

- Experience in Customer Experience / Reputation Management, Social Media Campaigns

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Success Manager , SMB (Gurugram)
🏢 Birdeye
📍 Gurugram