About the job About the role Nector is a Shopify-native loyalty and rewards platform used by 1,000+ D2C brands to run points, tiers, referrals and rewards programs. Our customers are founders and marketing teams betting real revenue on retention - when their program works, their repeat purchase rate shows it. You'll be the person those brands rely on.

Not a ticket-closer, the owner of the relationship: onboarding, support, and whether the account actually grows. We're a small team, so you'll have real autonomy and real accountability. If you'd rather own an account's outcome than answer a queue, you'll do well here.

What you'll work on Onboarding new brands end to end - from kickoff call to go-live, including designing the right loyalty, referral and retention setup for their business Running training, review and support conversations across calls, email, chat and WhatsApp - you're the primary point of contact, not one of many Account performance: reviewing program results, running audits, and finding concrete ways to improve repeat purchases and engagement Driving feature adoption - helping brands use more of the platform, backed by their own data Working with product and tech to get customer issues fixed at the root, not patched over Catching risk early - spotting dissatisfaction before it becomes churn, and owning it through to resolution What we're looking for Ownership over activity - closing tickets isn't the job; healthy, growing accounts are. 2–3 years in Customer Success, Account Management, or Client Servicing at a SaaS company. Shopify apps, e-commerce tools, or D2C brands is a strong plus. Communication that lands.

You can explain a product concept to a non-technical founder in one pass, and write updates people actually read. Comfort driving calls. Onboarding, training, tough escalation - you lead the conversation rather than survive it.

Data instincts.



You can look at a brand's program numbers and turn them into a recommendation, not just a report. Follow-through. You track your own action items, chase what's pending, and drive things to done without being reminded.

Composure. Customer-first and solution-oriented, including on the bad days. Technical requirements You don't need to be an engineer, but our product lives inside Shopify storefronts — you should be comfortable getting hands-on.

Intermediate understanding of HTML, CSS and JavaScript — enough to inspect a storefront widget and tweak how it looks or behaves Understanding of how HTTP REST APIs work and how they're integrated Knowledge of Shopify theme customization and Shopify Liquid is a bonus Understanding of how workflow based tools like Shopify Flow, Zapier, etc. is a bonus Valuable to have Hands-on familiarity with Shopify / Shopify Plus, checkout tools, CRMs, or marketing automation Experience with loyalty, referral, reviews, or retention products Experience handling international customers Working knowledge of e-commerce metrics — repeat purchase rate, AOV, LTV, redemption rate How you work This matters as much as the experience bar. You take ownership — end to end, including the unglamorous parts: follow-ups, account notes, chasing internal teams. You're proactive.

You reach out before the customer has to, and you'd rather prevent an escalation than handle one well. You work well without much structure. You manage your own book of accounts, prioritize, and drive things to done.

You write clearly. Clean account notes, short updates, decisions written down. You think about the merchant. You ask what outcome a brand actually needs before recommending a setup.

Required Skills

['Management Technical Support HTML/CSS/Javascript REST APIs Client Relationship Management Effective written and verbal communication Client Onboarding Ownership And Accountability Shopify liquid']

Additional Information

NA

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