Interested candidate can share their cv to (phone hidden)
Key Responsibilities
* Manage and nurture customer relationships.
- Handle customer queries, concerns, and issue resolution.
- Drive upselling and cross-selling opportunities.
- Collect outstanding payments and ensure timely revenue collection.
- Gather customer feedback and coordinate with internal teams for effective resolution.
- Build and maintain strong customer relationships to ensure long-term satisfaction and retention.
- Travel to customer locations whenever required to strengthen relationships, address concerns,
and ensure a seamless customer experience.
- Deliver an excellent customer experience while ensuring high customer satisfaction.
Requirements
* 2–6 years of experience in Customer Success, Customer Support, Client Relationship Management, or Account Management.
- Experience in the Education/EdTech/Preschool industry is mandatory.
- Willingness to travel locally to customer locations as and when required.
- Solid customer handling, communication, and problem-solving skills.
- Experience in revenue collection and customer retention is preferred.
- **Fluency in Hindi and English is preferred.