Job Responsibilities

- Drive Up-sale and Cross Sale with existing clients to ensure continuous growth with customer.

- Drive on-boarding of new customers by providing required support in Integration and adoption of services by client. Help clients to adopt best practices to make best use of Sinch product and services.

- Create a culture and processes which achieve the business goals and objectives with regards to their customer service

- Enhance the First Call Resolution

- Identify new tools and technologies to better serve the customer

- Drive better sales through service

- Use Customer Insight and Root Cause Analytics to identify companywide improvements and present these to the Board/Senior Stakeholder Peers

- Act as the Voice of the Customer across the organization

- Identifying and providing feedback through 1:1s, effective use of personal development plans and provision of coaching development opportunities

- Coordinate with other cross functional teams like sales, network operations, product and engineering to improve customer service and business productivity.

- Manage key communications to client i. e. downtime, fluctuations,



outages in platform and services is provided to the clients in time

- SPOC for escalations and requests from clients

- Work closely with regional sales team to support the clients.

Eligibility Criteria

- Min 10 years of relevant working experience.

- Excellent communications skills, both verbal and written.

- Sound understating of the messaging domain.

- Strong strategic and customer focus with a clear understanding of the wider issues impacting the relevant markets.

- Proven Management and/or relationship management experience at a senior, strategic level role. o Established track record of exceeding targets, KPI s SLA s, in a quality led, legislative compliant environment.

- Desire to work collaboratively and effectively while handling multiple projects on various timelines in a fast-paced setting.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Success Manager III (Noida)
🏢 Sinch India
📍 Noida