About the Role

We are looking for a Customer Success Manager / Project Manager to own partner projects end to end from launching a pilot and building the operational funnel to scaling successful projects across cities.

This is a hands-on operations + partner management + project management role. You will work closely with platform partners, women candidates, field teams, vehicle/EV partners and internal teams to deliver measurable project outcomes.

The role requires someone who is comfortable working in the field, building processes from scratch and taking complete ownership of project outcomes.

About Aatm Nirbhar

Aatm Nirbhar is a women-led social enterprise helping women move safely and earn independently through skilling, mobility enablement and livelihood opportunities. We operate a network of women trainers across 19 cities and work with partners including Urban Company, Swiggy, Yes Madam and L&T; Finance to train and enable women partners and riders.

We are a profitable, for-profit company building solutions in the mobility and livelihood space.

Key Responsibilities

1. Project & Operations Management

- Own partner projects from launch through execution and scale.
- Build and manage operational processes for new projects and cities.
- Track project performance, identify bottlenecks and drive corrective action.
- Ensure projects are delivered within agreed timelines and targets.

1. Lead Generation & Candidate Conversion

- Drive lead generation through digital campaigns, community networks, catchment-area activities, partner referrals and field mobilisation.
- Build and manage local recruitment channels and networks.
- Qualify and counsel women interested in delivery and mobility-based livelihood opportunities.
- Work with candidates and, where required, their families to address concerns and enable conversion.

1. Training & Rider Onboarding

- Coordinate training delivery and ensure candidates complete training.
- Manage onboarding onto partner platforms/apps.




- Coordinate with vehicle dealers, OEMs, EV rental providers and lending partners to facilitate vehicle access.
- Track rider activation, adoption and retention after onboarding.

1. Partner / Client Management

- Own day-to-day relationships with partner stakeholders.
- Understand partner requirements and translate them into operational execution.
- Build strong working relationships with city/regional leadership and project stakeholders.
- Identify opportunities to improve project performance and expand the partnership.

1. Team Management

- Hire, train and manage field recruiters and tele-callers as project volume grows.
- Set targets, monitor performance and ensure team productivity.
- Build local teams and operational networks for new cities.

1. Project Scale & Expansion

- Replicate successful pilot models across new cities.
- Launch and stabilise operations in new markets.
- Monitor performance of established markets and protect existing revenue.
- Identify opportunities for revenue growth and expansion within existing partnerships.

Key Success Metrics Performance will be measured against clear business and operational outcomes, including:
- Training completion
- Rider / vehicle adoption
- Rider activation and retention
- Project delivery within timelines
- Partner satisfaction and engagement
- New partner/project launches
- Revenue protection and revenue growth
- Successful launch and stabilisation of new cities
- Field team productivity and performance

What Were Looking For

Experience

- 48 years of experience in gig economy operations, last-mile logistics,



delivery operations, field operations, workforce management, partner operations or customer success.
- Experience managing rider, driver, delivery partner or service-partner supply is highly relevant.
- Hands-on experience managing field teams, catchment areas or local recruitment networks.
- Experience working with external clients, platform partners or business stakeholders.

Skills & Capabilities

- Strong project management and execution skills.
- Ability to build processes and systems from scratch.
- Strong stakeholder and partner management skills.
- Comfortable working with data, dashboards and operational metrics.
- Strong problem-solving and decision-making ability.
- Excellent communication and coordination skills.
- Ability to manage multiple stakeholders and priorities simultaneously.
- Willingness to travel and work closely with field teams.

Youll Do Well Here If You

- Are comfortable operating in an ambiguous, fast-moving environment.
- Take ownership rather than waiting for instructions or established processes.
- Are comfortable spending time in the field and solving problems on the ground.
- Can build relationships with both senior partner stakeholders and frontline teams.
- Are driven by measurable outcomes and business impact.
- Can build and manage teams as the project scales.

What This Role Is Like This is a hands-on role in a quick-growing, evolving environment. Projects may require building processes from scratch, working across multiple stakeholders and adapting quickly to changing ground realities.

It is suited to someone who wants significant ownership over an outcome and enjoys solving operational problems rather than working within a fixed playbook.

Travel: Regular travel may be required across project locations and cities.

Equal Opportunity: We actively encourage women to apply. Our trainers and the majority of our team are women.

📌 Customer Success Manager - Field Operations (Bengaluru)
🏢 Aatm Nirbhar Learning
📍 Bengaluru