Comapny- Invent're Eduservices Private Limited

– Customer Success Executive (School - Parents Relations)

Department: Customer Success

Location: Hyderabad, Bengaluru & Chennai (Based at Assigned School Campus)

About Inventre

Inventre is an innovative platform transforming the K–12 education ecosystem through integrated, value-added solutions for schools and parents. We simplify and streamline the procurement and distribution of essential student requirements, including uniforms, books, school bags, and other academic essentials.

Currently serving over 20,000 students across multiple schools, Inventre is on a strong growth trajectory with plans to expand its reach to 50,000+ students. Our focus is on delivering personalized, school-specific inventory solutions while ensuring a seamless experience for school administrators, parents, and students.

Headquartered in Hyderabad, India, Inventre is committed to enhancing operational efficiency, delivering exceptional customer experiences, and building long-term partnerships with schools through innovation, service excellence, and technology-driven solutions.

Role Overview

We are looking for a proactive, customer-focused, and field-oriented Customer Success Executive to be the face of Inventre at one of our partner schools. The selected candidate will be stationed at an assigned school campus in Hyderabad, Bengaluru, or Chennai and will serve as the primary point of contact between Inventre, the school, and parents.

This role requires a hands-on professional who can confidently manage school-level operations, resolve parent and school grievances, coordinate with cross-functional teams, and ensure timely execution of commitments. The ideal candidate is resourceful, resilient, and thrives in a dynamic, fast-paced environment.

Experience

· Minimum 1–2 years of experience in Customer Success, Client Servicing, Customer Relationship Management, School Operations, Hospitality, Retail, Banking, Telecom, or any customer-facing role.

· Experience in the Education sector will be an added advantage.

Key ResponsibilitiesSchool Relationship Management

· Be stationed at the assigned school campus and represent Inventre on a day-to-day basis.

· Act as the primary point of contact between the school, parents, and Inventre.

· Build and maintain strong relationships with Principals, school administrators, teachers, and other key stakeholders.

· Understand the school’s operational requirements and ensure timely support and execution.

· Represent Inventre with professionalism while strengthening customer relationships and service standards.

Customer Success & Parent Experience

· Serve as the first point of contact for parents regarding uniforms, books, deliveries, and other service-related queries.

· Handle parent complaints and school grievances with empathy, professionalism, and ownership.

· Ensure prompt resolution of concerns while keeping all stakeholders informed throughout the process.

· Deliver an exceptional customer experience by proactively addressing issues before they escalate.

Cross-Functional Coordination

· Coordinate with Operations, Warehouse, Logistics, Finance and other internal teams to ensure timely delivery of services.

· Follow up with internal stakeholders to ensure commitments made to the school are fulfilled within agreed timelines.

· Escalate critical issues whenever required while ensuring continuous communication with all stakeholders.

Operations & Service Excellence

· Support the smooth execution of uniform and book distribution activities at the assigned school.

· Coordinate inventory requirements and operational support during admissions, academic sessions, distribution events, and other school activities.

· Monitor service quality, identify recurring issues, and recommend improvements to enhance customer satisfaction and operational efficiency.

Required Skills

· Excellent communication and interpersonal skills.

· Robust customer handling and stakeholder management abilities.





· Ability to build trust and maintain long-term relationships with school leadership and parents.

· Strong problem-solving, conflict resolution, and negotiation skills.

· Resourceful, street-smart, and capable of making sound decisions in dynamic situations.

· Ability to multitask, prioritize effectively, and perform under pressure.

· Robust coordination and follow-up skills across multiple teams.

· Good planning, organizational, and time management skills.

· Proficiency in MS Office (Excel, Word, PowerPoint) and willingness to work on ERP/CRM platforms.

Preferred Qualities

· Customer-first mindset with a passion for service excellence.

· A proactive, field-oriented professional who enjoys working on the ground and getting things done.

· Strong ownership, accountability, and execution mindset.

· Calm, confident, and composed while handling escalations.

· Adaptable, solution-oriented, and resilient in fast-paced environments.

· Professional appearance, integrity, and excellent interpersonal skills.

Work Location & Deployment

· The selected candidate will be stationed full-time at an assigned partner school.

· Schools are currently located in Hyderabad, Bengaluru, and Chennai.

· Deployment will be based on business requirements and operational needs.

· Candidates should be willing to work from the assigned school campus and travel occasionally for meetings, training, or business requirements.

Educational Qualification

· Graduate or Postgraduate in any discipline.

· Degrees in Business Administration, Commerce, Hospitality, Education, Psychology, Communications, or related fields will be an added advantage.

· Candidates with strong customer handling, communication, stakeholder management, and problem-solving skills are encouraged to apply.aRelations)

Department: Customer Success

Location: Hyderabad, Bengaluru & Chennai (Based at Assigned School Campus)

About Inventre

Inventre is an innovative platform transforming the K–12 education ecosystem through integrated, value-added solutions for schools and parents. We simplify and streamline the procurement and distribution of essential student requirements, including uniforms, books, school bags, and other academic essentials.

Currently serving over 20,000 students across multiple schools, Inventre is on a strong growth trajectory with plans to expand its reach to 50,000+ students. Our focus is on delivering personalized, school-specific inventory solutions while ensuring a seamless experience for school administrators, parents, and students.

Headquartered in Hyderabad, India, Inventre is committed to enhancing operational efficiency, delivering exceptional customer experiences, and building long-term partnerships with schools through innovation, service excellence, and technology-driven solutions.

Role Overview

We are looking for a proactive, customer-focused, and field-oriented Customer Success Executive to be the face of Inventre at one of our partner schools. The selected candidate will be stationed at an assigned school campus in Hyderabad, Bengaluru, or Chennai and will serve as the primary point of contact between Inventre, the school, and parents.

This role requires a hands-on professional who can confidently manage school-level operations, resolve parent and school grievances, coordinate with cross-functional teams, and ensure timely execution of commitments. The ideal candidate is resourceful, resilient, and thrives in a dynamic, fast-paced environment.

Experience

· Minimum 1–2 years of experience in Customer Success, Client Servicing, Customer Relationship Management, School Operations, Hospitality, Retail,



Banking, Telecom, or any customer-facing role.

· Experience in the Education sector will be an added advantage.

Key ResponsibilitiesSchool Relationship Management

· Be stationed at the assigned school campus and represent Inventre on a day-to-day basis.

· Act as the primary point of contact between the school, parents, and Inventre.

· Build and maintain strong relationships with Principals, school administrators, teachers, and other key stakeholders.

· Understand the school’s operational requirements and ensure timely support and execution.

· Represent Inventre with professionalism while strengthening customer relationships and service standards.

Customer Success & Parent Experience

· Serve as the first point of contact for parents regarding uniforms, books, deliveries, and other service-related queries.

· Handle parent complaints and school grievances with empathy, professionalism, and ownership.

· Ensure prompt resolution of concerns while keeping all stakeholders informed throughout the process.

· Deliver an exceptional customer experience by proactively addressing issues before they escalate.

Cross-Functional Coordination

· Coordinate with Operations, Warehouse, Logistics, Finance and other internal teams to ensure timely delivery of services.

· Follow up with internal stakeholders to ensure commitments made to the school are fulfilled within agreed timelines.

· Escalate critical issues whenever required while ensuring continuous communication with all stakeholders.

Operations & Service Excellence

· Support the smooth execution of uniform and book distribution activities at the assigned school.

· Coordinate inventory requirements and operational support during admissions, academic sessions, distribution events, and other school activities.

· Monitor service quality, identify recurring issues, and recommend improvements to enhance customer satisfaction and operational efficiency.

Required Skills

· Excellent communication and interpersonal skills.

· Strong customer handling and stakeholder management abilities.

· Ability to build trust and maintain long-term relationships with school leadership and parents.

· Strong problem-solving, conflict resolution, and negotiation skills.

· Resourceful, street-smart, and capable of making sound decisions in dynamic situations.

· Ability to multitask, prioritize effectively, and perform under pressure.

· Solid coordination and follow-up skills across multiple teams.

· Good planning, organizational, and time management skills.

· Proficiency in MS Office (Excel, Word, PowerPoint) and willingness to work on ERP/CRM platforms.

Preferred Qualities

· Customer-first mindset with a passion for service excellence.

· A proactive, field-oriented professional who enjoys working on the ground and getting things done.

· Strong ownership, accountability, and execution mindset.

· Calm, confident, and composed while handling escalations.

· Adaptable, solution-oriented, and resilient in fast-paced environments.

· Professional appearance, integrity, and excellent interpersonal skills.

Work Location & Deployment

· The selected candidate will be stationed full-time at an assigned partner school.

· Schools are currently located in Hyderabad, Bengaluru, and Chennai.

· Deployment will be based on business requirements and operational needs.

· Candidates should be willing to work from the assigned school campus and travel occasionally for meetings, training, or business requirements.

Educational Qualification

· Graduate or Postgraduate in any discipline.

· Degrees in Business Administration, Commerce, Hospitality, Education, Psychology, Communications, or related fields will be an added advantage.

· Candidates with strong customer handling, communication, stakeholder management, and problem-solving skills are encouraged to apply.

Pay: ₹250,000.00 - ₹400,000.00 per year

Advantages

- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Success Executive (Schools-Parents Relations) (Hyderabad)
🏢 Invent're Eduservices Private
📍 Hyderabad