Job Title: Customer Success Executive - SandeshAI

Location: Remote / Work from Home

Salary: ₹20,000 per month

About SandeshAI

SandeshAI is a WhatsApp marketing and automation platform that uses the official WhatsApp Business API to help businesses send bulk WhatsApp messages, build AI agents and chatbots, manage leads, and support customers, all in one place. It helps businesses market, sell, support, and automate on WhatsApp.

About the Role

We are looking for a customer-focused person to conduct SandeshAI product demos, onboard new customers, and support existing customers.

You should be comfortable speaking with customers, explaining complex things in simple terms, and listening patiently to their problems. Your goal is to help customers get started smoothly and feel confident using SandeshAI.

Key Responsibilities

- Conduct product demos: Understand customer needs and demonstrate how SandeshAI can help their business.
- Onboard new customers: Guide customers through account setup, portal navigation, and getting started with relevant features.
- Provide ongoing support: Answer questions through WhatsApp, email, phone, and video calls.
- Explain things simply: Break down technical concepts into explicit, practical steps that customers without a technical background can understand.
- Resolve customer issues: Troubleshoot basic problems and coordinate with the technical team when needed.




- Follow through: Keep customers informed and follow up until their onboarding is complete or their issue is resolved.
- Use our CRM to manage leads, update customer information, and keep records of interactions and follow-ups.

Must-Have Requirements

- Good spoken and written English and Hindi.
- Your own laptop or desktop and a reliable internet connection.
- Ability to explain complex features in simple, everyday language.
- Empathy to listen carefully, understand customer concerns, and respond with patience and respect.
- Confidence in conducting video calls, sharing your screen, and presenting product demos.
- Ability to learn software quickly and teach customers how to use it.
- Good organizational skills to manage customer queries, scheduled demos, and follow-ups.

Preferred Experience

Previous experience in customer support, customer success, product demos, or onboarding is preferred. Familiarity with WhatsApp Business, CRM tools, or software platforms is a plus.

What Success Looks Like

Customers understand how SandeshAI can help them, complete onboarding smoothly, receive clear and timely support, and feel heard when they raise a concern.

Learn About SandeshAI

Please explore our website and YouTube channel before applying:

- Website: www.SandeshAI.com
- YouTube: SandeshAI YouTube Channel

📌 Customer Success Executive - SandeshAI (India)
🏢 SandeshAI
📍 India