About Happi Planet

We are a quick-growing, 3+ year-old start-up offering a premium range of Natural & Chemical-Free Home Care products that deliver Effective Cleaning, Powered by Nature. Founded by a team of P&G; alumni with over 15 years of industry expertise, we are seed funded and focused on delivering high-quality, reliable, and high-performance solutions for households. Our mission is to redefine home cleaning with products that combine innovation, quality, and effectiveness.

Role Overview

We are looking for a Customer Service Executive who will be responsible for providing a positive and seamless customer experience across various communication channels. The ideal candidate should be customer-focused, empathetic, proactive, and comfortable handling customer queries, complaints, orders, and follow-ups. You will work closely with internal teams to ensure customer issues are resolved efficiently, and customers receive timely and accurate information.

Role Description

- Customer Support: Provide timely and professional support to customers via phone, email, live chat, or social media.
- Issue Resolution: Address customer inquiries, complaints, and requests efficiently, ensuring all issues are resolved in a positive manner.
- Product/Service Information:



Provide accurate information about the company’s products or services to customers, offering helpful guidance and recommendations.
- Order Processing: Assist with order status, tracking, returns, and exchanges. Update customer accounts and manage records effectively.
- Problem Solving: Utilize your knowledge and resources to find solutions to customer concerns, striving to meet or exceed customer expectations.
- Collaboration: Work closely with team members and other departments to ensure consistency and accuracy in all communications and processes.
- Documentation: Maintain and update customer interactions in CRM ensuring all details are accurately recorded.

Qualifications

- Bachelor's degree in any discipline.
- 1–3 years of experience in customer service, customer support, customer operations, or a similar role.
- Experience in D2C, e-commerce, FMCG, or consumer brands will be an advantage.
- Excellent verbal and written communication skills.
- Strong problem-solving and interpersonal skills.
- Customer-first attitude with patience and empathy.
- Comfortable handling multiple customer queries and follow-ups.
- Basic knowledge of Excel/Google Sheets and CRM or customer support tools.
- Ability to work independently as well as collaborate with different teams.

📌 Customer Success Executive (Mumbai)
🏢 Happi Planet
📍 Mumbai