Shift Timings: 12:00 AM – 9:00 AM / 9:00 PM – 6:00 AM
Work Mode: Work from Office
We are looking for a Customer Success Executive to join our team and handle customer interactions through both voice and non-voice channels. The ideal candidate should have solid communication skills, a customer-first approach, and the ability to work comfortably in night shifts.
Key Responsibilities
- Handle customer queries through voice, chat, and email.
- Provide timely and accurate resolutions to customer concerns.
- Manage customer requests and ensure a smooth customer experience.
- Coordinate with internal teams to resolve customer issues.
- Maintain accurate records of customer interactions and follow-ups.
- Meet defined quality, productivity, and customer satisfaction targets.
- Handle escalations professionally and ensure timely closure.
- Follow company processes, policies,
and service standards.
Requirements
- Minimum 1 year of experience in Customer Support, Customer Service, BPO, or a similar role.
- Experience in a blended process (Voice Non-Voice) is preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving and customer-handling abilities.
- Comfortable working in night shifts.
- Candidates who can work from the Gurugram office are preferred.
What We Offer
- Night Shift Allowance
- PF & Other Benefits
- Career Growth Opportunities
- Learning & Development
- Supportive Work Environment
Interested candidates can share their updated CV at:
[email protected]
Location: Gurugram
Pay: ₹23,000.00 - ₹32,000.00 per month
Benefits
- Health insurance
- Leave encashment
- Provident Fund