Customer Success Associate – Fresher

Job Summary

We are looking for a motivated and detail-oriented Customer Success Associate to join our team. This is an entry-level position suitable for freshers who are interested in customer support, software applications, data management, and customer onboarding.

The role involves assisting customers with onboarding, entering and maintaining customer master data, handling basic customer queries, coordinating with internal teams, and ensuring customer information is accurately maintained in the system.

Key Responsibilities

Customer Onboarding

- Assist with onboarding recent customers onto the application.
- Collect required customer information and documents for onboarding.
- Understand customer requirements and business processes.
- Perform manual entry of customer master data into the system.
- Create and maintain customer, sender, receiver, location, service, and other required master data.
- Verify information provided by customers before entering it into the system.
- Ensure all master data is entered accurately and completely.
- Update existing master data based on customer requests and approved changes.
- Coordinate with customers to obtain missing or incorrect information.
- Assist customers in understanding basic application workflows during onboarding.

Data Management
- Perform accurate data entry and maintenance of master data.
- Check data for accuracy, completeness, and consistency.
- Identify duplicate, incorrect, or missing information and report it to the relevant team.
- Maintain customer-related records and documentation.
- Assist with data cleanup and updates when required.
- Follow defined processes and guidelines while entering or updating data.





Internal Coordination
- Coordinate with Business Analysts, QA, Development, and Operations teams when required.
- Assist the team in gathering information required for customer issues.
- Participate in customer testing/UAT activities when required.
- Assist with documenting common user manuals ,change requests,and requirements

Skills Required
- Good verbal and written communication skills.
- Good computer and internet knowledge.
- Good typing and data-entry skills.
- Strong attention to detail and accuracy.
- Basic knowledge of MS Excel and MS Word.
- Good problem-solving and logical-thinking skills.
- Ability to understand and follow defined processes.
- Good coordination and follow-up skills.
- Willingness to learn software applications and new processes.
- Customer-friendly and positive attitude.

Preferred Skills
- Basic knowledge of Jira or other ticketing systems.
- Basic understanding of web-based applications.
- Basic knowledge of Excel functions such as sorting, filtering, and data validation.
- Basic understanding of software development/testing processes is an advantage.

Qualifications
- Bachelor's degree in BTech,BBA, BCom, BCA, B.Scs., BA, or any relevant discipline.
- Freshers are welcome to apply.
- No prior work experience is required.

What We Look For
- Positive and customer-friendly attitude.
- Willingness to learn and take responsibility.
- Good communication and confidence.
- Ability to understand and explain information clearly.
- Patience when handling customer queries.
- Strong sense of ownership and follow-up.
- Ability to adapt to new tools and processes.

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits

- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Success Associate (Maradu)
🏢 Navare Solutions
📍 Maradu