About US The Reward Store (TRS) is a global leader in rewards and incentives, helping businesses recognise and reward their employees, customers, and partners in meaningful and impactful ways. We offer innovative, personalised solutions for every conceivable occasion worldwide. Our dynamic team of over 75+ dedicated professionals facilitates the seamless delivery of rewards and incentives across the globe. We have offices in India, UAE, Singapore, and the US.

At The Reward Store, we are committed to creating a positive and rewarding work environment for our team members. Join us to be a part of a thriving workplace culture.

Position Overview The Reward Store is looking for a detail-oriented and proactive Customer Success Associate to support client relationship management and customer success operations across our global rewards platform. This role requires robust logical thinking, excellent communication skills, and a passion for delivering outstanding client experiences. The ideal candidate will work closely with the Customer Success Lead to manage accounts, support reporting, and ensure smooth day-to-day operations for our key clients.

Key Responsibilities

• Assist in managing client accounts — monitor wallet utilisation, order trends, and account health on a regular basis.

• Support preparation of Monthly/Quarterly Business Reviews (MBR/QBR) with accurate data and well-structured presentations.

• Maintain MIS reports, client trackers, and dashboards to ensure all account data is always up to date.

• Participate in client calls and meetings as required, to discuss ongoing requests, provide updates, and address any client-related matters.

• Coordinate with internal teams (tech, product, finance) to resolve client queries and ensure timely closures.

• Handle client communication through email and Slack — ensure prompt,



professional, and clear responses.

• Track and follow up on open client requests, escalations, and action items until complete closure.

• Assist in client onboarding activities and traffic ramp-up for new accounts.

• Identify patterns in client data and flag risks or opportunities proactively to the lead.

• Maintain documentation of client requirements, approvals, and process notes.

Skills & Qualifications

• Bachelor's degree in Business, Computer Science, Management, or a related field.

• 0–1 year of experience; freshers with strong fundamentals are welcome to apply.

• Advanced Excel skills — proficiency in formulas, pivot tables, VLOOKUPs, and data analysis is a must.

• Excellent written and verbal English communication skills — clear, professional, and client-ready.

• Strong logical thinking and analytical ability — able to interpret data and draw meaningful insights.

• Proactive and self-driven — able to manage tasks independently and flag issues without being prompted.

• Good interpersonal skills — comfortable coordinating across teams and building client relationships.

• Ability to handle multiple priorities in a fast-paced environment without compromising quality.

• Familiarity with tools like PowerPoint, Google Sheets, or BI tools is an added advantage.

What You Will Learn

• End-to-end client account management in a global B2B rewards and incentives environment.

• How to build and present structured business reviews and client-facing MIS reports.

• Cross-functional coordination across tech, product, and finance teams in a fast-growing company.

• Tools and best practices used in Customer Success operations at scale.

Interested candidates are requested to share their updated CV - [email protected] with subject line as "Customer Success Associate"

📌 Customer Success Associate (Bengaluru)
🏢 The Reward Store (A Vananam
📍 Bengaluru