COMPANY PROFILEKonnect Insights, is a leading SaaS provider for customer experience management offering an all-in-one platform for Social Listening + Online Reputation + Social CRM + Social Analytics + Social Publishing + Surveys + Dashboards / BI Tools + Crisis Management.

The platform unifies marketing, analytics and customer service so that multiple teams can collaborate for better brand building and customer experience.

Built on Big-Data technologies, Machine Learning and NLP / AI, Konnect Insights is the most preferred software by many top brands across various sectors such as Banking, Financial Services, Automobiles, Telecom, Aviation, QSR, Entertainment, IT, Pharma and many more. Some of the brands using Konnect Insights are Zee, Deloitte, Delhi Airport, Oppo, Club Mahindra, Income Tax Department, Volkswagen, McDonalds and many more. Konnect is also a widely used solution across digital marketing agencies.

To learn more please visit https://konnectinsights.com/

Role Overview:

As a Customer Support Representative, you will play a vital role in ensuring customer satisfaction and success. You will be responsible for providing timely and effective support to our clients,



primarily through email and chat channels.

Key Responsibilities:

Manage customer inquiries: Respond promptly to customer inquiries and requests via email and chat.

Resolve customer issues: Troubleshoot and resolve customer issues related to our software platform.

Provide technical support: Assist customers with technical questions and troubleshooting.

Maintain customer records: Update customer information and track support interactions.

Contribute to product improvement: Provide feedback and suggestions based on customer interactions to help improve our products and services.

Required Qualifications:

Excellent written and verbal communication skills

Robust problem-solving and analytical abilities

Ability to work independently and as part of a team

Familiarity with customer support software and ticketing systems

Basic understanding of technology and software applications.

Preferred Qualifications:

Previous experience in customer support or a related field

Knowledge of the SaaS industry

Experience working with CRM or help desk software

Location: Vidyavihar (Ghatkopar),Mumbai

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