Company Description BrightCHAMPS is a global edtech platform focused on bridging the gap between traditional education and the practical skills children need to succeed, offering expert-led courses in Coding, Financial Literacy, Math, Robotics, AI, Communication, and more. Founded by educator and entrepreneur Ravi Bhushan, the company has expanded to over 30 countries and delivers more than 200,000 live classes every month. Backed by $63M in funding and valued at $650M, BrightCHAMPS is trusted by parents, educators, and learners worldwide.

The organization has been recognized multiple times as “Startup of the Year” and is known for its collaborative, impact-driven work culture where passionate professionals inspire young minds. BrightCHAMPS aims to become the world’s most trusted education platform, making transformative learning accessible to every child and equipping them with skills for a brighter future.

Role Description The Customer Success Associate is a full-time, on-site role based in Bengaluru. This team member will support learners and parents throughout their journey, responding to inquiries, resolving issues, and ensuring a smooth experience across BrightCHAMPS programs. Daily responsibilities include managing customer interactions via phone, email, and chat, guiding families through onboarding, monitoring engagement,



and proactively addressing concerns to support retention.

The role involves collaborating with academic and operations teams to relay feedback, improve processes, and enhance overall satisfaction.

The Customer Success

Associate is expected to maintain accurate records, use data to identify trends, and contribute to initiatives that strengthen customer relationships.

Qualifications

- Ability to build strong relationships and foster trust, with skills in Customer Engagement and Customer Satisfaction.
- Experience in frontline Customer Support and handling queries, complaints, and escalations professionally.
- Focus on Customer Retention, with the ability to identify at-risk customers and implement proactive follow-up.
- Strong Analytical Skills to interpret customer data, track performance metrics, and suggest improvements.
- Excellent verbal and written communication skills in English; additional regional languages are a plus.
- Comfort working in a fast-paced, student- and parent-facing setting, preferably within edtech or education services.
- Proficiency with CRM tools, ticketing systems, and standard office software.
- Bachelor’s degree in any discipline or equivalent practical experience in customer-facing roles.

📌 Customer Success Associate (Bengaluru)
🏢 BrightChamps
📍 Bengaluru