Customer Success AssociateLocation: Head Office, Bangalore

Work Mode: Hybrid

Job Type: Full-time

Travel: Travel to customer locations may be required when needed.

About Deltafour®Deltafour® is a deep-tech industrial EHS platform that helps companies manage day-to-day safety work, Permit to Work, Lockout/Tagout, and related risks.

Deltafour® pioneered digital Lockout/Tagout in the industry and now offers one of the most advanced digital safety solutions in the world, powered by AI and IoT. We are backed by institutional funds and guided by experienced industry leaders.

In just two years, Deltafour® has impacted 60,000+ users across 40+ sites and 160+ plants globally. We are growing at a very fast pace and are looking for ambitious, high-energy people who want to learn, take ownership and grow with us.

Together, we work toward one goal: making sure everyone returns home safe after every plant maintenance activity.

About the RoleWe are looking for a smart, curious and driven Customer Success Associate who enjoys working with customers, solving problems and learning new technology.

You will work closely with customers, internal teams and the leadership team. You will play an important role in helping customers use Deltafour® successfully and get the most value from the platform.

This role is ideal for someone who wants high exposure, fast learning and real responsibility from day one.

Role & Responsibilities

- Help customers after they go live with Deltafour® and make sure they have a smooth experience.
- Work to reduce product bugs and repeated customer issues, especially during the first 3 months after go-live.




- Help improve customer satisfaction and product ratings on the Google Play Store and Apple App Store.
- Make sure customer issues are handled within the agreed SLA timelines.
- Keep clear and regular communication with customers and internal teams.
- Report, track and follow up on bugs using ticketing and issue-management tools.
- Work with the Product and Technology teams to find the root cause of repeated issues.
- Track customer issues, response times and resolution times.
- Keep proper records of customer issues, feedback and solutions.
- Identify unhappy customers or possible problems early and take action before they become bigger issues.
- Conduct product demos, training sessions and product walk-throughs when needed.
- Help customers understand recent features and use the platform better.
- Share customer feedback with the Product and Leadership teams.
- Work directly with the Leadership Team on customer projects, product improvements and important customer issues.

Must HaveWe are looking for someone who is:
- A go-getter who takes action instead of waiting for instructions.
- Proactive and willing to take ownership of problems.
- Tech-savvy and comfortable using software and digital tools.
- Curious and always willing to learn.




- A quick learner who can understand new products and processes quickly.
- Good at talking to customers and building trust.
- Good communication skills in both Hindi and English.
- Able to explain technical topics in simple language.
- Good at solving problems and finding practical solutions.
- Disciplined and organized, with the ability to manage many tasks at the same time.
- Comfortable working in a fast-moving and high-growth company.
- Willing to travel to customer locations when required.
- A graduate in Business, Engineering or a related field, or someone with similar practical experience.

PreferredThese skills are a plus:
- Experience in Customer Success, Customer Support or Account Management.
- Experience with B2B SaaS or enterprise software.
- Experience in industrial technology, manufacturing or EHS.
- Basic understanding of Permit to Work or Lockout/Tagout.
- Experience working with enterprise customers.
- Experience with ticketing, CRM or customer support tools.
- Experience conducting customer training or product demos.
- Awareness of AI tools and AI-powered products.
- Interest in using AI and technology to improve work and customer experience.

Why Join Deltafour®?At Deltafour®, you will not just manage customer accounts.

You will solve real problems, work with enterprise customers, learn from industry leaders and work directly with the leadership team.

If you are ambitious, curious, tech-savvy and ready to take ownership, this is an opportunity to grow with a company that is changing how industrial safety is managed.

- Come build with us.

📌 Customer Success Associate (Bengaluru)
🏢 Deltafour®
📍 Bengaluru