Customer Success Account Manager level III

Location: Bangalore, On-site

Hiring Company Name: TESCRA India

Hiring Company Location: Tescra Software Pvt. Ltd. No 11, 3rd Floor, Adam Chambers, Richmond Road, Bengaluru, Karnataka 560025 India

Job Type: Full-Time

Experience Level: Senior, 7 to 10 years

Job Overview

We are seeking a dedicated and experienced Customer Success Account Manager Level III to join our dynamic team. In this role, you will act as a trusted advisor to our clients, helping them maximize the value of learning management systems and guiding their learning and development strategies. You will partner with clients throughout their lifecycle to foster strong relationships, ensure high product adoption, and identify strategic growth opportunities.

Key Responsibilities

- Provide expert consulting services in the domains of learning design and enterprise technologies.
- Manage comprehensive client relationships remotely to continuously assess client maturity, satisfaction, and account health.
- Interact effectively with a broad spectrum of client contacts, ranging from Learning Managers to Chief Learning Officers (CLOs) and Directors.
- Oversee multiple customer accounts and concurrent engagements while delivering guidance on optimizing product value.
- Serve as an internal customer advocate, relaying crucial insights to product teams to drive continuous improvement.
- Drive higher product adoption, customer satisfaction,



and overall account health scores by executing strategic delivery plans based on internal KPIs.
- Identify and execute on account growth opportunities, including upselling and cross-selling initiatives to increase customer lifetime value.

Educational Qualifications
- Bachelor’s or Master’s degree in Business Management, Learning Technologies, or a relevant professional field.

Must-Have Skills
- 7-10 years of combined professional experience in learning consulting, coupled with sales and post-sales responsibilities.
- Minimum of 3-4 years of demonstrated exceptional customer management experience.
- Strong empathy for customer success combined with a proven passion for revenue generation and business growth.
- Exceptional communication, presentation, and interpersonal skills, with the ability to present complex information clearly.
- Strong leadership capabilities with a proven ability to influence stakeholders both inside and outside the organization.
- Strong analytical and process-oriented mindset supported by expertise in persuasion, negotiation, and consensus building.

Valuable-to-Have Skills
- Deep understanding of the eLearning market and industry trends.
- Hands-on experience administering Learning Management Systems (LMS) or managing enterprise L&D; programs.
- Experience managing technical queries, product support issues, and client escalations.

Pay Rate/Salary Competitive and commensurate with industry standards and candidate experience.

Number of Openings

1

📌 Customer Success Account Manager level III (Bengaluru)
🏢 TESCRA
📍 Bengaluru