Company Description Mulyam Properties LLP is a RERA-registered real estate firm that operates as a unified ecosystem, integrating marketing strategy, branding, sales, conversion, and CRM under one roof. The company focuses on delivering smarter outcomes and a seamless real estate experience for clients and partners. By aligning strategy, execution, and performance, Mulyam moves beyond one-time transactions toward sustainable, long-term value.
Registered under WBRERA/A/NOR/2026/001051, the firm offers a structured and compliant environment for professionals looking to grow in the real estate sector in Kolkata.
Role Description The Customer Specialist is a full-time, in office role based in Kolkata, responsible for supporting HNI clients throughout their real estate journey. Day-to-day tasks include responding to customer inquiries, providing property-related information, and guiding prospective buyers through the sales and conversion process. The role involves maintaining accurate records in CRM systems, coordinating with sales and marketing teams, and ensuring a smooth,
professional customer experience at every touchpoint.
The Customer
Specialist will also follow up with clients to assess satisfaction, address concerns, and help build long-term relationships that reflect Mulyam’s commitment to value and service quality.
Qualifications
- Candidates should possess strong Interpersonal Skills and a focus on Customer Satisfaction.
- Candidates should possess Customer Support experience and effective Communication skills.
- Candidates should possess solid Analytical Skills to understand customer needs and interpret data.
- Candidates should possess proficiency in using CRM tools and basic office software.
- Candidates should possess a customer-centric mindset, professionalism, and the ability to work collaboratively with cross-functional teams.
- Candidates should possess relevant experience in real estate, retail, or service-oriented roles; a graduate degree in any discipline is preferred.