Job Summary

The S/4 Order Processing Specialist is responsible for end-to-end processing, validation, and management of customer, replacement, DOA, swap, and special orders in SAP S/4HANA, ensuring accuracy, policy compliance, and timely fulfilment. The role closely supports CRT Escalations, Commercial Consumer operations, Logistics, Supply Chain, and Planners, with a robust focus on clean order creation and execution.

Responsibilities

- Create, modify, and manage sales and replacement orders in SAP S/4HANA (ZRE / ZFD1 / ZNC flows, as applicable).

- Process replacement, swap-out, DOA, delivery-only, pickup-only, and special delivery orders as per approved scenarios.

- Ensure accurate capture of Sold-To, Ship-To, Sales Org, Plant, Material, Quantity, and Delivery details.

- Coordinates the functional work within the department, assists various departments, monitors process execution, and fosters positive working relationships with associates and management.

Requirements

- High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.

- Typically has 6-8 years of related work experience, preferably in remote support, telephone support,



technologies and customer environments, or a related field.

Preferred Certifications

- ITL

- Microsoft SAP

Knowledge Skills

- SAP s/4hana

- Automation

- Information Technology Infrastructure Library

- IT Service Management

- ServiceNow

- Scripting

- Issue Tracking

- Microsoft Office 365

- Microsoft Windows 11

Reporting Documentation

- Maintain accurate S4 order documentation and audit-ready records.

- Support S4 reporting, trackers, and process documentation updates.

- Identify and flag process gaps, order errors, or system limitations for continuous improvement.

Complexity

- Works on assignments that are complex in nature and require initiative, ownership and Specialized knowledge in finance and SAP to resolve problems and/or develop recommended solutions.

Job Details

- Schedule: Full time

- Shift: No shift premium (India)

Disclaimer: This job posting and location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Solution Center Representative 4 - Technical (Bengaluru)
🏢 Hp
📍 Bengaluru