Company Description Adapt India Networks is a trusted provider of enterprise connectivity and digital communication solutions for businesses across India. In partnership with Tata Tele Business Services, the organization delivers reliable, scalable, and high-performance technology solutions that help businesses stay connected, secure, and productive in the digital era.

Its mission is to empower organizations with advanced networking infrastructure and smart communication systems that enable seamless operations and business growth. Core services include high-speed Internet Leased Lines, cloud telephony solutions, enterprise cloud infrastructure, advanced cyber security solutions, and smart business communication systems.

Adapt India

Networks focuses on secure, high-speed, and future-ready connectivity solutions tailored to the needs of modern enterprises.

Role Description This is a full-time, on-site Customer Service Telecom role based in New Delhi. The role involves handling inbound and outbound customer calls, responding to inquiries about connectivity and telecom services, and providing clear, accurate information on products, plans, and service features.

The team member will log and track tickets, coordinate with technical and sales teams for issue resolution, and follow up with customers to ensure timely closure of service requests. Daily responsibilities include troubleshooting basic service issues,



escalating complex problems, documenting customer interactions in CRM tools, and maintaining high standards of service quality and professionalism. The role also requires proactively monitoring customer satisfaction, gathering feedback, and supporting initiatives to improve the overall customer experience.

Qualifications

- Candidates should possess strong Customer Service and Customer Support skills to handle inquiries and resolve issues effectively.
- Candidates should possess Customer Satisfaction and Customer Experience skills to maintain positive relationships and enhance service quality.
- Candidates should possess excellent Phone Etiquette and clear communication skills for skilled interaction with customers.
- Knowledge of telecom or internet connectivity services and basic troubleshooting abilities is beneficial.
- Ability to work on-site in New Delhi, manage time efficiently, and handle high call volumes with attention to detail.
- Proficiency with CRM or ticketing systems, and comfort using standard office and communication software.
- Completed secondary education; a diploma or degree in telecommunications, IT, business, or a related field is an advantage.
- Prior experience in a call center, telecom support, or customer service environment is preferred but not mandatory.

📌 customer service Telecom (New Delhi)
🏢 Adapt India Networks
📍 New Delhi