BeeperMD looking for passionate English speaking Customer Success/Support Representatives who are fluent enough to have conversations with US customers.
1. Role: Customer SuccessResponsibilities:-
- Interface with US customers via inbound calls.
- Excellent verbal Skills in English.
- Greet customers in a courteous, friendly, and qualified manner using agreed-upon procedures.
- Clarify customer requirements; probe for and confirm understanding of requirements or problems.
- Support customers across telecommunications.
2. Role: Customer Support (Room Developer) Responsibilities:-
- Identify and assess customers needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team sales targets and call handling quotas.
- Handle troubleshooting for MedTechs via Video Call.
- Chat with MedTechs regarding the appointment booking.
- Assist the MedTechs for connecting them with Practitioner.
- Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies.
Desired Candidate Profile:
1. English Fluency level: Fluent.
2. Immediate joiners will be given first preference
3. Excellent verbal and written communication skills In English.
4. Flexible with a 24/7 Environment.
5. Must have worked with International BPO in voice process.
Company Profile: https://www.beepermd.com/ Indian Entity: SWJG Collabratory Ventures Private Limited
Shift: Rotational Shift(24*7) and 5 Days working.
Job Location: Should be willing to relocate to Chandigarh.