We are looking for a Customer Service Executive to be the voice of our brand. In this role, you’ll own the end-to-end customer experience - answering inquiries, resolving order issues, protecting our account health, and turning negative feedback into loyal customers.

Key Responsibilities

- Customer Support: Manage support chats and email channels within defined SLA targets.
- Issue Resolution: Autonomously resolve order issues and issue refunds up to approved limits; escalate higher-value requests appropriately.
- Reputation & Fraud Management: Respond to negative reviews to improve satisfaction and file disputes with shipping evidence against fraudulent claims.
- Process & Reporting: Use and refine brand response templates, follow escalation pathways for sensitive issues,



and track key CS metrics.

What We’re Looking For
- Good written English with an empathetic, skilled tone.
- Confident decision-maker comfortable working independently within policy guidelines.
- Detail-oriented with strong documentation habits.
- Available and reliable during US business hours.

Interested candidate can reach out via [email protected] or can call on (phone hidden) Pay: ₹17,000.00 - ₹25,000.00 per month

Benefits

- Food provided
- Leave encashment
- Paid sick time
- Paid time off

Work Location: In person

📌 Customer Service Representative (Vastrapur)
🏢 Zorilla Marketing
📍 Vastrapur