Job Title: Customer Service Representative

Process: Blended - 90% Voice & 10% Email/Chat

Location: Malad West, Mumbai

Shift: US based (Night Shift-: 5:30 PM - 2:30 AM)

Job Summary: We are seeking a dynamic and customer-focused Customer Service Representative to join our team in a blended process role. The ideal candidate will deliver exceptional service through phone, email, and chat, ensuring a seamless customer experience. This role requires excellent communication skills, multitasking ability, and a commitment to customer satisfaction.

Key Responsibilities:

· Provide outstanding service to customers via phone (voice), email, and chat channels.

· Maintain excellent phone etiquette and uphold high standards of verbal and written communication.

· Address and resolve customer inquiries and issues promptly, ensuring a positive experience.

· Efficiently manage multiple tasks while prioritizing work to meet deadlines and service level agreements.

· Accurately document customer interactions and follow established procedures for escalation or resolution.

Qualifications:

· Minimum 2 years of international voice process experience is mandatory!





· Fluent in English with a strong command of verbal and written communication.

· Excellent interpersonal skills and the ability to build rapport with customers.

· Ability to work effectively during night shifts.

· Proficiency in handling both voice and written interaction channels.

Preferred Skills:

· Familiarity with CRM tools and ticketing systems.

· Strong problem-solving and multitasking abilities.

Job Type: Full-time

Pay: ₹350,000.00 - ₹450,000.00 per year

Perks

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Ability to commute/relocate:
- Mumbai, Maharashtra 400064: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
- Are you comfortable with Night Shift?
- Do you Have International Customer Service Experience?

Education:
- Bachelor's (Required)

Experience:
- International voice process: 2 years (Required)

Language:
- English (Required)

Shift availability:
- Night Shift (Required)
- Overnight Shift (Required)

Work Location: In person

📌 Customer Service Representative (Mumbai)
🏢 Jaincotech
📍 Mumbai