- Act as the first point of contact for parents, students and visitors.

- Handle parent enquiries, requests and concerns professionally and promptly.

- Coordinate with academic and administrative departments to resolve issues.

- Maintain accurate records of enquiries, complaints, feedback and resolutions.

- Follow up with parents and ensure timely closure of concerns.

- Assist with admissions enquiries, school information and appointment coordination.

- Maintain effective communication through calls, emails and WhatsApp.

- Collect and monitor parent feedback and escalate important matters to management.

- Support PTMs, school events and other parent-related activities.

- Maintain a professional, courteous and service-oriented approach at all times.





Requirements

- Graduate in any discipline.

- 2–4 years of experience in customer service, front office, school administration or a similar role.

- Excellent English communication and interpersonal skills.

- Valuable coordination, follow-up and problem-solving abilities.

- Proficiency in MS Office and basic computer applications.

- Presentable, organised and patient with a strong customer-service orientation.

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits

- Paid time off

Work Location: In person

📌 Customer Service Representative (Bhandup West)
🏢 G S Shetty International School
📍 Bhandup West