Job Title: Customer Service Representative – Voice Process (0.6 to 4 Years Experience)

Location: Hybrid

Shift Timings:

- 07:00 PM IST – 04:00 AM IST

- 09:00 PM IST – 06:00 AM IST

Shift Type: Complete Night Shift

Job Summary:

We are seeking a dedicated and experienced Customer Support Executive for a Voice Process role, who will be responsible for managing end-to-end order management processes, handling customer escalations, and providing exceptional service to global distributors and customers. The ideal candidate must be comfortable working in night shifts and possess strong communication and problem-solving skills.

Key Responsibilities:

- Handle inbound and outbound customer calls to address order-related queries and escalations.

- Manage the end-to-end order management lifecycle, ensuring accuracy and timely execution.

- Collaborate effectively with global distributors, partners, and internal stakeholders.





- Resolve customer escalations professionally and within defined SLAs.

- Utilize SAP for order entry, tracking, and inventory management tasks.

- Maintain detailed records of customer interactions and transactions.

- Adhere to company policies and procedures while delivering high-quality customer service.

Required Skills and Qualifications:

- Experience: 6 months to 4 years in a Voice Process role (preferably in B2B or Order Management).

- Communication: Excellent verbal and written communication skills in English.

- Technical: Hands-on experience with SAP (mandatory).

- Strong problem-solving skills and ability to think on your feet.

- Ability to manage multiple tasks and work under pressure.

- Flexibility to work in complete night shifts.

- Robust organizational and time management abilities.

📌 Customer Service Representative (Bengaluru)
🏢 Global IT Con
📍 Bengaluru