A customer service representative is responsible for interacting with customers to address their concerns, answer their questions and assist them with their needs.
Main Responsibilities
● Handles customers’ inquiries, requests, and complaints timely and accurately in a positive and effective manner.
● Provide accurate information about the company’s products and services to customers.
● Identify and assess customers’ needs to achieve satisfaction.
● Build sustainable relationships and trust with customer accounts through open and interactive communication.
● Provide accurate, valid and complete information by using the right methods/tools.
● Follow call and chat procedures,
guidelines and policies.
● Proper Handling of CRM-assigned activities.
● Meet monthly sales targets by ensuring a high standard of customer service.
Enhance company revenue by promoting additional services offered by the company.
Requirements / Skills
● Any degree
● Customer service experience is preferred
● Outstanding interpersonal and communicating skills
● Ability to multitask, prioritize, and manage time effectively
Languages
● English
● Arabic
● Malayalam
● Hindi
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
📌 Customer Service Representative (Malappuram)
🏢 Al Anees IT solution
📍 Malappuram
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