Hiring: Customer Service – Entry Operations | Immediate Joiners

We are looking for Customer Service professionals who are passionate about delivering excellent guest experiences and are ready to join immediately.

? Role: Customer Service – Entry Operations

Experience: 1–3 years

Education: Bachelor’s Degree from an accredited university

Work Mode: Hybrid / In-Office

Shifts: Rotational shifts across 24/7, including US time zones

Joining: Immediate / within the required timeline

? Key Responsibilities

- Provide an excellent and consistent guest experience across multiple channels.
- Handle guest interactions through chat, email, phone calls, letters, and other service channels.
- Understand guest concerns, identify issues, and provide appropriate resolutions.
- Handle and resolve escalated guest complaints with professionalism and empathy.
- Collaborate with internal teams and business partners to resolve guest issues promptly.
- Identify and communicate guest trends and recurring issues to leadership.
- Follow established policies, procedures, quality standards, and performance goals.
- Prioritize multiple work types effectively in a fast-paced service setting.
- Adapt quickly to changing business requirements while maintaining a positive and professional approach.
- Use available systems, technology,



and information sources to research and resolve guest queries.

? What We’re Looking For
- Bachelor’s Degree from an accredited university.
- 1–3 years of customer service experience, preferably in Chat/Email support.
- Excellent verbal and written communication skills.
- Strong listening, negotiation, problem-solving, and interpersonal skills.
- Ability to interact professionally and empathetically with guests, team members, and internal stakeholders.
- Experience handling escalated customer/guest complaints.
- Ability to work independently in a high-pressure, fast-paced environment.
- Willingness to work in rotational 24/7 shifts, including US time zones.
- Comfortable working in a Hybrid / In-Office setup.

⭐ Good to Have
- Understanding of US culture and customer expectations.
- Previous experience supporting US-based processes/customers.
- Prior experience in chat/email-based customer support.

? Selection Process

Round 1: Assessment Test

Round 2: Face-to-Face Interview

? Interested candidates can apply/share their updated resumes for consideration at [email protected]

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📌 Customer Service Representative (Bengaluru)
🏢 Andor Tech
📍 Bengaluru