Position Title: Logistics Customer Service Officer/ Executive (Exports)

Function: Replenishment

Key Stakeholders

Internal: : Export Manager, National Demand Planning &

- Export Manager, Head of Replenishment, Planning Team, Transportation Team, International Sales Team etc.

External: C&F;, transporters, CHA, Excise Department

Educational Qualification: Graduation/ Post Graduation in Management (preferably)

Experience: At least 4-5 years of experience in Export Logistics Management

Desired Competencies

- Good understanding of export processes, custom clearance, excise processes, CHA management
- Positive understanding of warehouse processes and transportation
- Good Communication skills
- Commercial and Negotiation Skills.
- Self-motivated & performance driven.
- Very high level of execution skill.

Key Responsibilities Export Management-

- Responsible for Servicing from Export depot to different international markets
- Ensuring timely container stuffing with highest utilization from export warehoue
- Monitoring direct stuffing from various factories
- Ensuring proper documentation for export shipment, excise coordination
- CHA Management, negotiation and bringing efficiencies
- Cost control and drive efficiencies in this area
- Local laisioning with Govt. authorities
- Tracking of demurrages and ensuring control on that
- Coordination with CHA,



Liners and evaluate cost and service level improvements
- Service level monitoring for Export Warehouses

Warehouse Management &

- Customer Service-

- Monitoring & managing daily warehouse operations. C &
- F Management. Daily MIS.
- Monitoring of overheads at warehouses & detentions. Ensure lowest possible overheads &
- NIL detentions.
- Ensure highest possible warehouse utilization, innovation through warehouse layout change (if necessary) to improve efficiencies. Access existing warehouse capacity and align with existing throughput. Propose for corrections if any.
- Monitoring Depot Operational efficiencies to manage high throughput, fastest truck turn around time, labor efficiencies etc.
- Ensure & set up right practices across warehouse functions e.g. Unloading, Put away, Storage, Picking, Loading etc. Set up systems for right documentations.
- Managing Demand Fulfillment for export customers
- Monitor obsolescence at Depots and trigger stakeholders to take necessary actions to avoid finished goods write off.
- Execute Depot SOPs and put in controls to ensure compliance. Ensure timely warehouse audits, pest controls etc. Ensure highest of hygiene & safety standards across warehouses
- Driving & monitoring best practices
- Develop the C &
- F team under him for high level of performance.

📌 Customer Service Officer (Silchar)
🏢 Britannia Industries
📍 Silchar