Customer Service - Inbound (Mumbai)

Customer Service - Inbound (Mumbai)

24 Sep
|
SMFG INDIA CREDIT
|
Mumbai

24 Sep

SMFG INDIA CREDIT

Mumbai

Role & responsibilities

- Capture feedback on leads shared with branches.

- Interact with customers, when necessary, to facilitate the loan booking process.

- Provide support to branch teams for documentation-related issues.

- Identify areas of improvement in the process and suggest solutions.

- Share feedback from branches with the Tele Calling team to ensure the generation of quality leads.

- Maintain accurate records of interactions with customers and branches.

- Collaborate with internal teams to address customer concerns and improve service delivery.

- Stay updated on product offerings and processes to provide accurate information to customers.

- Adhere to company policies and procedures at all times.

Preferred candidate profile

- Graduation is Mandatory

- Freshers are welcome

- 1-4 years of Inbound process or customer service experience will be preferred

📌 Customer Service - Inbound (Mumbai)
🏢 SMFG INDIA CREDIT
📍 Mumbai

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