Company Description Established in one of India's fastest growing cities, first generation entrepreneur, Sir Manoj Gupta started Haiko Logistics, India’s premier global logistics and supply chain partner in 2005. Delivering a service with passion & commitment across industries, through a dedicated team of empowered people, simplified processes and latest technology.

Haiko

Logistics works as a catalyst for its customers’ businesses by aligning the strategic and the operational perspectives & facilitating growth. It has rapidly grown to become a recognizable and respected name within the industry.

Job Profile - Import Customer Service

Experience - Minimum 7- 8 Years

Location - Mumbai

Role Description

- Follow up for release documents (House BL, Master BL, Commercial Invoice, Packing List & COO)
- Creating Jobs
- Track & Trace
- Coordination with sales, overseas and pricing team for quote.
- AMS & ISF Filing
- Prepare and send arrival notice to the client.



Payment follow-up
- Coordinating with custom broker for clearance
- Releasing freight charges
- Preparing delivery order and
- Follow up for POD
- Handling Escalation

Qualifications

- Solid customer-facing skills, including Customer Service and Customer Support, with the ability to handle import-related queries professionally.
- Focus on Customer Satisfaction ensuring timely resolution of issues and proactive communication.
- Good understanding of import logistics processes, documentation, and basic shipping terminology.
- Prior experience in freight forwarding, shipping, or logistics customer service is an advantage.
- Minimum educational qualification: graduate degree or equivalent in any discipline; logistics or commerce background preferred.

📌 Customer Service Import (Mumbai)
🏢 HAIKO LOGISTICS INDIA
📍 Mumbai