for Freight Forwarding Customer Service Executive:

- Handle customer queries and provide timely updates on shipments.
- Coordinate with customers, shipping lines, agents, and internal teams.
- Track shipments and communicate shipment status to customers.
- Handle freight forwarding documentation and shipment-related activities.
- Follow up on pending documents, shipment schedules, and delivery updates.
- Resolve customer issues and coordinate with internal teams for timely resolution.
- Maintain accurate records of customer communications and shipment details.
- Ensure timely follow-up and provide professional customer service.
- Candidates with relevant freight forwarding experience are required for this position.

Job Requirements

- Experience: 2 to 3 years of experience in freight forwarding / shipping customer service.




- Freight forwarding experience is mandatory.
- Solid communication skills with customers through phone and email.
- Good multitasking, coordination, follow-up, and problem-solving abilities.
- Knowledge of shipping terms, including Incoterms, and basic import/export procedures.
- Experience in handling shipment-related documentation and customer queries.
- Software: Experience with S.Line / shipping or logistics portals and Microsoft Office.
- Candidates with relevant freight forwarding customer service experience are encouraged to apply.

Contact - (phone hidden) Rohini - HR

📌 Customer Service Executive (Chennai)
🏢 Visionary Recruitment Services Chennai
📍 Chennai