About AssistaraAssistara is a growing organization focused on delivering reliable, high-quality support services to a diverse range of clients. We value clear communication, consistent customer care, and a solutions-oriented approach in every interaction.
We are looking for a Customer Retention Executive who can effectively communicate with existing US customers, understand their requirements, handle queries, and support customer retention through timely follow-ups and renewals.
Key Responsibilities
- Call and engage with existing customers to maintain strong customer relationships.
- Conduct customer feedback calls and understand their overall experience.
- Make renewal reminder calls and follow up with customers before their service or subscription expires.
- Handle customer queries and provide appropriate assistance or coordinate with the relevant team.
- Follow up with existing customers for renewals, upgrades, and additional services where applicable.
- Maintain accurate records of customer interactions, feedback, and follow-ups.
- Ensure timely follow-up on customer requests and unresolved concerns.
- Meet defined customer retention, renewal, and follow-up targets.
Requirements
- Excellent English communication skills, particularly verbal communication.
- Comfortable communicating with US customers over the phone.
- Prior experience in Customer Service, BPO, Telecalling, Customer Retention, Renewals, or International Voice Process will be preferred.
- Strong listening, problem-solving, and customer-handling skills.
- Ability to build and maintain positive customer relationships.
- Comfortable working in US shifts/night shifts.
- Willingness to work from the Noida Sector 136 office.
- Immediate joiners will be preferred.
Why Join Assistara?
- Opportunity to work in an international customer-facing process.
- Professional and cooperative work environment.
- Learning and growth opportunities.
- Exposure to customer retention and international voice operations.
Apply now and become a part of the Assistara team!
📌 Customer Service Executive - US Process (Noida)
🏢 Assistara
📍 Noida
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