Key Responsibilities:

· Handle customer queries, complaints and requests through email.

· Provide accurate information and resolve customer issues within defined timelines.

· Coordinate with internal teams to resolve queries and ensure timely closure.

· Maintain proper records of customer interactions and follow-ups.

· Identify recurring customer issues and share feedback with the relevant teams.

· Ensure responses are clear, professional, empathetic and aligned with company guidelines.

· Meet defined response time, resolution time and quality/service levels.

Job Requirements:

· 1–4 years of experience in Customer Service / Email Support / Customer Experience.

· Excellent written and verbal communication skills.

· Strong attention to detail and valuable problem-solving ability.

· Comfortable working with emails, CRM/helpdesk systems and basic MS Office.

· Customer-first attitude with patience and a solution-oriented approach.

· Ability to manage multiple queries and priorities in a fast-paced environment.

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Customer Service Executive (Mumbai)
🏢 The Good Bug
📍 Mumbai