About The Role looking for a customer-focused and tech-savvy Junior Customer Service Executive to manage customer queries across calls and chats, resolve concerns, and coordinate with internal teams to ensure a smooth customer experience.
Key Responsibilities
- Handle customer queries through calls and chats in a professional and timely manner.
- Manage and resolve customer complaints and escalations effectively.
- Coordinate with relevant teams to address customer concerns and ensure timely resolution.
- Use customer service tools, systems, and technology-enabled solutions, including chatbots.
- Maintain accurate records of customer interactions and follow up on pending issues.
- Ensure a positive customer experience through clear communication and effective problem-solving.
Requirements
- Minimum 1 year of experience in customer service, customer support, or a customer-facing role.
- Experience handling a blended process (voice and non-voice).
- Excellent verbal and written communication skills.
- Comfortable using customer support tools, systems, and technology-enabled platforms.
- Ability to handle escalations calmly and resolve customer concerns efficiently.
- Solid coordination, problem-solving, and customer-handling skills.
📌 Customer Service Executive (Delhi)
🏢 Rempact
📍 Delhi
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