About the role:

We are looking for a Customer Service Executive with 1–2 years of experience handling customer support for an e-commerce or D2C business.

Responsibilities:

● Handle customer queries and complaints across phone, WhatsApp, email, and other support channels.

● Speak with customers confidently and resolve issues clearly, politely, and promptly.

● Manage queries related to orders, deliveries, cancellations, refunds, replacements, and product concerns.

● Coordinate with internal teams, logistics partners, and marketplaces to resolve customer issues.

● Track open complaints and ensure they are followed through to closure.

● Maintain records of customer issues and flag recurring problems.

Requirements:

● Graduate degree

● 1–2 years of customer service experience, preferably in e-commerce or D2C.

● Valuable written and verbal communication skills in English. Regional language awareness a plus

● Comfortable speaking directly with customers over calls.

● Working knowledge of Excel and Shopify.

● Patient, organised, and able to handle difficult customer situations professionally.

📌 Customer Service Executive (Mumbai)
🏢 Nova Nova
📍 Mumbai