Role Description We are looking for a candidate with a minimum of 1 year of experience in a similar role, preferably with prior retail industry experience.

Location :Noida Sector-63 (6 days working 10 AM -6 PM)

Key Responsibilities:

- Handle customer queries through Instagram, WhatsApp, and email.
- Manage incoming calls and provide accurate and helpful responses.
- Work on Shopify and Return Prime for order, return, and exchange management.
- Make outbound calls regarding returns, collect customer feedback, and work towards retention.
- Handle daily tasks and assignments as required and adapt to changing priorities.

Required Skills & Qualifications:

- Minimum 1 year of relevant customer service experience.
- Hands-on experience with Instagram chats, WhatsApp, and email communication.
- Excellent verbal and written communication and convincing skills.
- Prior retail experience is required.
- Working knowledge of Shopify and Return Prime, or the ability to learn quickly.
- Solid multitasking and adaptability.

Immediate Joiner needed

Kindly share your cv [email protected]

📌 Customer Service Executive (Noida)
🏢 Outcast
📍 Noida