Salary: 20,000-25,000

Location: Gurugram

Experiance: 6 Month to 2 year

Company Description INSD – School of Design and Luxury is a progressive design institution that has been nurturing creative talent across India since 2011. With a presence in 75+ cities, INSD offers a cutting-edge curriculum designed by industry experts and aligned with global trends. Learners gain hands-on experience through live industry projects, brand collaborations, and exposure to real-world challenges.

Guided by experienced mentors, INSD alumni build successful careers in fashion, interior, graphic, and product design with leading brands. The school positions itself as a launchpad for individuals who want to turn creativity into impactful, future-ready careers.

Role Description The Customer Service Executive role is a full time, on-site position based at INSD’s Gurugram campus. This team member will serve as a primary point of contact for prospective and current learners, responding to inquiries via phone, email, and in person, and ensuring a smooth, welcoming experience throughout their journey. Day-to-day responsibilities include handling admissions-related queries, providing accurate information about courses and processes, addressing concerns, and coordinating with academic and administrative teams to resolve issues promptly.

The role also involves maintaining detailed records of interactions, monitoring feedback,



and contributing to initiatives that enhance learner satisfaction and engagement.

The Customer Service

Executive is expected to uphold INSD’s standards of professionalism and support a positive, service-oriented campus environment.

Qualifications

- Candidates should possess robust Customer Service and Customer Support skills, with the ability to handle inquiries and resolve concerns professionally.
- Candidates should possess Customer Satisfaction and Customer Service Management skills to maintain service quality and contribute to continuous improvement.
- Candidates should possess excellent Interpersonal Skills, including clear communication, empathy, and the ability to build trust with diverse stakeholders.
- Relevant experience in front office, student services, or client-facing roles, preferably in education or training environments.
- Proficiency in English; knowledge of additional Indian languages is an advantage.
- Strong organizational skills, attention to detail, and comfort working with CRM tools or basic office software.
- Ability to work on-site in Gurugram, collaborate within a team, and manage time effectively in a fast-paced environment.
- Minimum qualification: bachelor’s degree or equivalent in any discipline; customer service certifications are a plus.

📌 Customer Service Executive (Gurugram)
🏢 INSD - School of Design and Luxury (Official Page)
📍 Gurugram