Key Responsibilities

- Handle client queries through calls, WhatsApp, email, and other communication channels.

- Understand client requirements and provide quick and effective solutions.

- Coordinate with internal teams to resolve client issues.

- Follow up with clients and ensure timely resolution of concerns.

- Assist clients with event-related information, bookings, payments, and other concerns.

- Handle complaints professionally and ensure high client satisfaction.

- Maintain records of client interactions, queries, and feedback.

- Identify recurring client issues and communicate them to the relevant teams.

- Build and maintain positive relationships with clients.

- Manage multiple queries efficiently in a fast-paced environment.

Requirements

- Excellent verbal and written communication skills.

- Strong customer-handling and problem-solving abilities.

- Patient, qualified, and customer-focused approach.

- Good follow-up and organizational skills.





- Ability to work independently and as part of a team.

- Basic knowledge of Google Sheets/Excel and communication tools.

- Freshers can apply; prior experience in customer support, client servicing, hospitality, events, or a similar role is a plus.

- Comfortable working in a fast-paced startup environment.

Mandatory Requirements

- Must be based in Mumbai.

- Must be an immediate joiner.

- Must be comfortable working 6 days a week.

- Must be flexible with work requirements and client support schedules.

- Strong willingness to take ownership and resolve client concerns.

About Company: At SortMyScene, we make it easier for partygoers to discover events, reserve VIP tables, purchase tickets, and gain guest list admission to clubs/pubs/lounges. Currently, India's third biggest nightlife event ticketing platform.

📌 Customer Service Executive in Mumbai
🏢 SortMyScene
📍 Mumbai