Company Description Relicorp Logistics LLP is a privately owned, ISO 9001:2015 and C-TPAT certified transport and logistics organization. The company is a preferred road carrier for many leading pharmaceutical companies in India, delivering reliable and compliant logistics solutions. With over 20 years of experience in the transport industry, Relicorp has built deep expertise in managing time- and temperature-sensitive products.

The organization is expanding its services with a fleet of 110+ refrigerated vehicles, specializing in cold chain transportation and transshipment services across the country. Team members join a growing, quality-focused company committed to operational excellence and customer trust.

Role Description The Customer Support Executive is a full-time, on-site role based in Rajpura Punjab. This position is responsible for handling customer inquiries, resolving issues, and providing timely updates on shipment status via phone, email, and online channels. Day-to-day tasks include logging and tracking support requests, coordinating with operations and transport teams, and ensuring accurate information is shared with customers.

The role involves monitoring customer feedback, collaborating to improve service quality, and supporting documentation related to deliveries and service performance.

The Customer Support





Executive contributes directly to customer satisfaction by maintaining skilled communication, following standard operating procedures, and escalating complex issues when needed.

Qualifications

- Strong Customer Support and Customer Service skills, with the ability to handle high-volume queries professionally.
- Experience in maintaining Customer Satisfaction through proactive communication and problem-solving.
- Ability to manage Online Support channels, including email and web-based ticketing systems.
- Exposure to Technical Support in logistics or related industries, including basic understanding of transport processes and tracking tools.
- Clear and confident verbal and written communication skills in English and local languages.
- Good organizational skills, attention to detail, and ability to prioritize tasks in a fast-paced workplace.
- Comfort with using office software and customer service tools (e.g., CRM systems, MS Office).
- Previous experience in logistics, transportation, or pharmaceutical supply chain support is an advantage.
- Minimum of a high school diploma; a diploma or degree in business, logistics, or a related field is preferred.
- Ability to work collaboratively with cross-functional teams and maintain a customer-focused mindset.

Salary range- 20-25K CTC Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Service Executive (Chharwar)
🏢 relicorp logistics
📍 Chharwar