Customer Service Executive ( E-Commerce ) (New Delhi)

Customer Service Executive ( E-Commerce ) (New Delhi)

24 Sep
|
Flexy Managers
|
New Delhi

24 Sep

Flexy Managers

New Delhi

Key Responsibilities

- Handle inbound and outbound calls to assist customers with queries and support needs.

- Manage and respond to customer inquiries via phone, email, and social media.

- Conduct follow-ups with logistics partners to ensure timely and accurate delivery of orders.

- Call customers for feedback post-purchase to improve service experience.

- Perform abandoned cart calls to drive order completion and conversion.

- Maintain a polite, qualified, and proactive approach with all customer interactions.

- Work closely with internal teams to resolve complaints and ensure customer satisfaction.

- Maintain records of interactions and take notes on customer feedback and issues.

📌 Customer Service Executive ( E-Commerce ) (New Delhi)
🏢 Flexy Managers
📍 New Delhi

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