Company Description CDL Logistics Group delivers complete storage, fulfillment, and distribution services for clients of all sizes, from large organizations to growing e-commerce businesses. Through its internet-based Integrated Fulfilment System (IFS), CDL provides automated online ordering and fulfillment processing, with 24/7 real-time access to stock information, order status, and management reports via secure extranet login. The group tailors fulfillment solutions across online, product, and marketing requirements, supporting both B2B and B2C distribution needs.

CDL operates around 165,000 sq. ft. of purpose-built, gated, and CCTV-monitored warehousing facilities, emphasizing security, cleanliness, and efficiency. The group includes multiple specialist logistics operations across the UK, combining expertise and scale to support demanding client requirements.

Role Description The Customer Service Executive role is a full-time, on-site position based in Vadodara. The individual in this role will handle customer queries and concerns through phone, email, and other communication channels, ensuring timely and accurate responses.

Responsibilities include managing order-related inquiries, tracking deliveries, coordinating with warehouse and operations teams, and escalating issues when necessary to maintain service quality.



The role involves monitoring customer satisfaction, documenting interactions in internal systems, and following standard operating procedures to ensure consistent, high-quality service.

The Customer Service

Executive will also contribute to continuous improvement by sharing customer feedback with relevant teams and supporting customer service reporting and documentation.

Qualifications

- Candidates should possess strong Customer Service, Customer Support, and Customer Satisfaction skills.
- Candidates should possess effective Interpersonal Skills for building positive customer and internal stakeholder relationships.
- Candidates should possess experience in Customer Service Management or similar customer-facing coordination roles.
- Excellent verbal and written communication skills, with the ability to handle high volumes of inquiries accurately and professionally.
- Proficiency in basic computer applications and customer service software or CRM tools.
- Ability to work in office in Vadodara, manage time effectively, and maintain attention to detail in a fast-paced environment.
- Prior experience in logistics, warehousing, fulfillment, or distribution services is an advantage.
- Relevant diploma or bachelor’s degree in business, communications, or a related field is preferred.

📌 Customer Service Executive (Vadodara)
🏢 CDL Logistics
📍 Vadodara