We are looking for a Customer Service Executive for Mumbai Location to manage customer queries and complaints across multiple channels and ensure timely and effective resolution.
Principal Responsibilities
- Handle incoming customer queries and complaints through calls and emails
- Understand customer concerns and provide accurate information and appropriate resolutions.
- Coordinate with internal teams to resolve customer issues within defined timelines.
- Maintain proper records of customer interactions and complaints in CRM
- Follow up on unresolved queries and ensure timely closure.
- Identify recurring customer issues and highlight them to the relevant teams.
Job Requirements
- Excellent verbal and written communication skills.
- Proficiency in English and Hindi; knowledge of additional Indian languages will be an advantage.
- Strong customer-handling and problem-solving skills.
- Good listening and interpersonal skills.
- Ability to multitask and work in a fast-paced setting.
- Basic proficiency in MS Office and customer service/ticketing tools.
Eligibility
- Graduate in any discipline.
- Minimum 1 year of experience in Customer Service, Customer Support, Helpdesk, or a similar role.
- Candidates comfortable working from Santacruz, Mumbai.
📌 Customer Service Executive (Mumbai)
🏢 Andromeda Sales u0026 Distribution
📍 Mumbai
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