Role Summary: We are looking for a passionate and customer-centric Customer Service Associate (CSA) to join our team. As a CSA, you will be the face of the brand, responsible for delivering a personalized and memorable service experience to every customer. You will play a critical role in building lasting relationships and upholding our premium positioning in the market.

Key Responsibilities: v Greet and assist customers in a warm, friendly, and engaging manner- online, over the phone, or in-store. v Understand and communicate product knowledge clearly and effectively. v Handle customer queries, feedback, and complaints professionally, ensuring resolution within defined SLAs. v Manage order processing, invoicing, and tracking (for online and in-store purchases). v Collaborate with internal teams (Logistics, Production, Sales) to resolve issues and ensure customer satisfaction. v Maintain accurate records of customer interactions, transactions, and feedback. v Provide insights and feedback from customers to the marketing and product teams. v Support sales initiatives through upselling, cross-selling, and loyalty program promotions.



v Uphold brand tone and values in every interaction, ensuring a premium and consistent experience.

Required Skills &

Qualifications F Experience: 2–6 years in customer service or sales within the Retail Industry (FMCG, Premium/ Luxury, QSR, or F&B; sectors preferred). F Excellent interpersonal & communication skills (English). F High emotional intelligence and customer empathy.

F Good problem-solving and conflict-resolution skills. F Familiarity with POS systems, basic billing, and inventory management. F Experience with CRM tools, order management systems, and MS Office. F Ability to work in a rapid-paced, dynamic environment.

F Willingness to work flexible schedule including weekends and holidays, if required. Perks &

Benefits: · Competitive salary performance-based incentives · Employee discounts on Manam products. · Meals of 2 meal periods. · Uniform · Growth opportunities in India’s emerging premium chocolate industry · Exposure to bean-to-bar chocolate education & innovation

📌 Customer Service Associate (Gurugram)
🏢 Distinct Origins Private
📍 Gurugram