Customer Relationship Officer- Health and Travel Claims (Navi Mumbai)

Customer Relationship Officer- Health and Travel Claims (Navi Mumbai)

24 Sep
|
Universal Sompo General Insurance
|
Navi Mumbai

24 Sep

Universal Sompo General Insurance

Navi Mumbai

Roles and Responsibilities :

- Handle customer grievances and complaints in a timely and professional manner.

- Resolve issues related to health insurance policies, claims processing, and TPA (Third Party Administrator) services.

- Manage email communication with customers, ensuring prompt response times and effective resolution of queries.

- Coordinate with internal teams to resolve complex issues that require escalation.

Job Requirements :

- 1-3 years of experience in CRM or similar role in the financial services industry.

- Robust understanding of health insurance products, including policy documentation and claim procedures.

- Excellent complaint handling and grievance redressal skills with ability to work under pressure.

📌 Customer Relationship Officer- Health and Travel Claims (Navi Mumbai)
🏢 Universal Sompo General Insurance
📍 Navi Mumbai

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